Privacy Policy

Account Information: When you create an account or place an order, we collect your name, email address, phone number, shipping address, and billing address.

Payment Information: Credit/debit card details are collected and processed securely by our third-party payment providers. Alise Pharma does not store full card numbers on our servers.

Order Data: We retain records of your purchases, order history, delivery preferences, and customer service interactions.

Website Usage Data: We automatically collect IP addresses, browser type, device information, pages visited, and interaction patterns when you browse our website.

Communications: When you subscribe to our newsletter or contact customer support, we collect the information you provide including your email address and message content.

Order Fulfilment: To process and deliver your orders, send shipping notifications, and handle returns or refunds.

Account Management: To create and manage your customer account, maintain your order history, and provide personalised shopping experiences.

Customer Support: To respond to your enquiries, resolve complaints, and provide after-sales assistance.

Marketing: To send promotional emails, product launch announcements, and exclusive offers - only with your consent. You can unsubscribe at any time.

Website Improvement: To analyse browsing patterns and improve our website layout, product listings, and checkout experience.

Legal Compliance: To comply with applicable laws, regulations, tax obligations, and to prevent fraud.

Shipping Partners: We share your name and delivery address with our courier and logistics partners to fulfil your orders.

Payment Processors: Your payment details are securely transmitted to our PCI DSS-compliant payment processors (Stripe, PayPal) for transaction processing.

Service Providers: We use trusted third parties for email delivery, website hosting, and analytics. All providers are contractually bound to protect your data.

Legal Requirements: We may disclose information when required by law, court order, or regulatory investigation.

We never sell your personal information to third parties for marketing purposes.

Alise Pharma uses industry-standard security measures to protect your personal information, including SSL/TLS encryption for all data in transit and AES-256 encryption for data at rest.

Access to customer data is restricted to authorised personnel only, controlled through role-based permissions and multi-factor authentication.

We conduct regular security audits and vulnerability assessments. In the unlikely event of a data breach, we will notify affected customers promptly as required by law.

Our website uses cookies to maintain your shopping cart, remember your preferences, and analyse website traffic. For full details, please see our Cookie Policy at /legal/cookies.

You can manage your cookie preferences through your browser settings or via the cookie consent banner on our website.

Account Data: Retained for as long as your account is active, plus 3 years after account closure for legal and tax purposes.

Order Records: Retained for 7 years to comply with tax and accounting regulations.

Marketing Preferences: Retained until you unsubscribe or request deletion.

Website Usage Data: Retained for 12 months for analytics purposes.

Depending on your jurisdiction, you may have the right to access, correct, delete, or export your personal data. You may also object to or restrict certain processing activities.

California Residents (CCPA/CPRA): You have the right to know what data we collect, request deletion, and opt out of data sales (we do not sell data).

EU/UK Residents (GDPR): You have rights to access, rectification, erasure, restriction, portability, and objection.

To exercise your rights, contact support@alisepharma.com. We will respond within 30 days.

This policy may be updated periodically. We will notify customers of material changes via email at least 30 days before they take effect.

Email: support@alisepharma.com

Last Updated: February 1, 2026